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Career Paths: Call Centers

//Career Paths: Call Centers
  • c1471512155_0

Career Paths: Call Centers

AED 109.00

Career Paths: Call Centers
Student’s Book (+ Cross-platform Application)
9781471512155
A1, A2 & B1
Virginia Evans, Jenny Dooley, Sarah Miranda

Product Description

COMPONENTS

  • Student’s Book With Cross-platform Application) – ISBN: 9781471512155
  • Audio CDs (Set of 2) – ISBN: 9781471512209
  • Teacher’s Guide – ISBN: 9781471552038
  • Teacher’s Pack (With T’s Gudie & Cross-platform Application) – ISBN: 9781471553189

DESCRIPTION

Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers stepby-step instruction that immerses students in the four key language components: reading, listening, speaking and writing. Career Paths: Call Centers addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems.

The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary terms and phrases. Every unit includes a test of reading comprehension, vocabulary and listening skills and leads students through written and oral production.

Included Features

  • A variety of realistic reading passages
  • Career-specific dialogues
  • 45 reading and listening comprehension checks
  • Over 400 vocabulary terms and phrases
  • Guided speaking and writing exercises
  • Complete glossary of terms and phrases

The Teacher´s book contains a full answer key and audio scripts.

The audio CDs contain all recorded material in American English and British English.

Books 1-3 of Career Paths: Call Centers are rated for the Common European Framework of Reference for Languages at A1, A2 and B1 respectively.